Please Note: The application deadline for this job has now passed.
Job Introduction
Customer Experience Administrator| Location Derrylin, Co Fermanagh BT92 9DD |Permanent| £31,264.56
As our next Customer Experience Administrator, you will be responsible for the day-to-day management of all customer service tasks including customer orders, deliveries, stock placement and providing support for the Account Management team.
Encirc produces up to 3 billion glass bottles and containers each year, many of which you will find in your homes. In 2021, we created the world’s most sustainable bottles, using 100% recycled glass. Our collective purpose is to deliver and uphold world-leading sustainable innovation, with great people and a great workplace collaborating on a great future.
As our next Customer Experience Administrator, you're duties will include compiling reports, maintaining records, expediting orders through internal & external liaison, directing feedback from customers to relevant departments, reporting & recording customer complaints, delivery failures and returned loads and assisting with investigations where required, validation of deliveries within systems to ensure timely month-end closing & reporting and other general administrative duties as & when required.
The Key Requirements
- Knowledge and experience of working with SAP Material Management or a similar MRP system
- A solid working knowledge of MS Office packages in particular Excel
- Experience of working within a fast-paced customer service environment
- Understanding of Financial decision making
Hours of Work: Mon - Thu 8am - 5pm, Fri 8am - 2:30pm
In Encirc, you will be joining a business with a bespoke, 360-approach to the beverage supply chain, spanning filling, warehousing, and logistics. Reducing the road miles and carbon footprint of our customers’ products, we are conscious disruptors prioritising sustainability and modern technology.
The Benefits and Perks...
- Competitive Salary
- Annual leave package, additional days holiday awarded for long service.
- Free onsite gym for all employees
- MyBenefits Reward Platform with 100's of discounts at restaurants and retailers.
- Employee Well-being benefits
- Social Club
- Pension scheme
- Employer Funded Health cash plan for claiming back money on routine treatments.
- Health Insurance Options
- Accident Insurance Options
- Professional Development Planning with onsite HR team
- International organisation with plenty of opportunities
The Next Step…
Click apply, submitting an up-to-date CV tailored to this job opportunity.
Encirc is committed to creating a diverse and inclusive environment and welcomes applications from all sections of the community. Every applicant will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability, or religion.
Thank you for your interest. We look forward to hearing from you
