Job Introduction
CUSTOMER SERVICES SUPERVISOR | 6 MONTHS SECONDMENT
The Customer Services Supervisor will oversee the Customer Services team by clearly defining roles and responsibilities to ensure customer orders are processed accurately and on time, agreed reports are delivered, and related inquiries are effectively managed.
You will foster team development to build the necessary skills and expertise required to manage a diverse range of customer accounts, while consistently monitoring daily workloads and the accuracy of responses. Evaluate team performance and deliver actionable insights to support the ongoing enhancement of customer service. Encourage the team to pursue continuous improvement initiatives and adopt a proactive approach to consistently deliver exceptional service to our customers.
The Key Requirements
- Ideally, a bachelor's degree or equivalent education
- Demonstrated experience in customer service and/or supply chain roles within a high-volume business environment
- Proven ability to support operational needs for systems integration projects, preferably involving third-party collaborations
- Proficient in computer skills, including MS Office Suite (Word, Excel, Project)
- Familiarity with AS400, SAP, and JD Edwards systems
- Proven ability to develop & motivate high performing teams as well as managing conflicting priorities & utilise internal network & relationships to reach solutions
- Experience of establishing a culture of teamwork, continuous improvement, inclusion & high performance to enable team members to meet their potential & perform at their best
- Ability to work in partnership with a broad spectrum of stakeholders, both internal & external
Encirc produces up to three billion glass bottles and containers each year, many of which you will find in your homes. In 2021, we created the world's most sustainable bottles, using 100% recycled glass. Our collective purpose is to deliver and uphold world-leading sustainable innovation, with great people and a great workplace collaborating on a great future.
Joining Encirc means you will be joining a business with a bespoke, 360-approach to the beverage supply chain, spanning filling, warehousing, and logistics. Reducing the road miles and carbon footprint of our customers' products, we are conscious disruptors prioritising sustainability and modern technology.
We are proud to be market leaders in glass container design, manufacturing, bottling, and logistics solutions for the UK and Irish food and beverages industries. As a forward-thinking and sustainable business, we are committed to achieving zero emissions by 2030.
The Benefits and Perks
- Annual leave package
- Free onsite gym for all employees
- Mybenefits Reward Platform with 100s of discounts at restaurants and retailers
- Employee Well-being benefits
- Social Club
- Pension scheme
- Employer Funded Health cash plan for claiming back money on routine treatments
- Health Insurance Options
- Dental Insurance Options
- Critical Illness Insurance
- Life cover for self and partner
- Professional Development Planning with onsite HR team
- International organisation with plenty of opportunities
The Next Step
Click apply, submitting an up-to-date CV tailored to this job opportunity. We look forward to hearing from you.
Encirc is committed to creating a diverse and inclusive environment and welcomes applications from all sections of the community. Every applicant will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability, or religion.
PLEASE NOTE: We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Thank you for your interest.
