Job Introduction
CUSTOMER OPERATIONS MANAGER | PERMANENT | £44,00 - £47,000
The Customer Operations Manager is accountable for overseeing a team to ensure the seamless execution of orders, maintaining strict adherence to internal processes, and aligning with customer expectations.
This role requires the application of problem-solving skills to synchronize logistics, operations, and customer service, ensuring alignment with business requirements. You will also be responsible for driving service levels, resolving issues, and providing proactive management to meet both internal and external KPI metrics.
The Key Requirements
- Extensive experience in customer service environments
- Demonstrated experience in team leadership
- Proven track record in enhancing performance, service quality, and KPI management
- Exceptional leadership abilities
- Proficient in MS Office Suite (Word, Excel, PowerPoint, etc.)
The Park is a multi-award-winning bottling facility, employing over four hundred individuals and producing twenty-five million 9L case equivalents of wine annually. Our state-of-the-art, highly mechanized manufacturing and blending plant features six packaging lines, with the capability to produce 1,200 bottles of wine per minute. Additionally, The Park boasts the largest wine warehouse and distribution centre in Europe, spanning 80,000m², and houses the world's largest fleet of reach truck Automated Guided Vehicles.
Encirc produces up to three billion glass bottles and containers each year, many of which you will find in your homes. In 2021, we created the world's most sustainable bottles, using 100% recycled glass. Our collective purpose is to deliver and uphold world-leading sustainable innovation, with great people and a great workplace collaborating on a great future.
In Encirc, you will be joining a business with a bespoke, 360-approach to the beverage supply chain, spanning filling, warehousing, and logistics. Reducing the road miles and carbon footprint of our customers' products, we are conscious disruptors prioritising sustainability and modern technology.
We are proud to be market leaders in glass container design, manufacturing, bottling, and logistics solutions for the UK and Irish food and beverages industries. As a forward-thinking and sustainable business, we are committed to achieving zero emissions by 2030.
The Benefits and Perks
- Annual leave package
- Free onsite gym for all employees
- MyBenefits Reward Platform with 100s of discounts at restaurants and retailers
- Employee Well-being benefits
- Pension scheme
- Life cover
- Professional Development Planning with onsite HR team
- International organisation with plenty of opportunities
- Bristol Zoo Project corporate membership
- Discounts on First Bus travel
- Discounts on Bristol Sport tickets
- Subsidised onsite staff restaurant
The Next Step
Click apply, submitting an up-to-date CV tailored to this job opportunity. You can expect to receive an update on your application within two working days. We look forward to hearing from you.
Encirc is committed to creating a diverse and inclusive environment and welcomes applications from all sections of the community. Every applicant will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability, or religion.
PLEASE NOTE: We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Thank you for your interest.
